Here you’ll find answers to most of your questions.
If you don’t find what you’re looking for, don’t hesitate to contact us.
You can make your reservation on our website www.uma.yurbban.com by selecting the dates of your stay.
Once you’ve completed your booking on the website, you’ll receive an email with your confirmation number, details, address, and booking information. Please also check your spam folder. If you don’t receive anything, contact us directly.
It’s required to guarantee your reservation. A deposit may be charged to your card as a guarantee in case of damages.
To cancel, please contact the destination where the booking was made, providing your reservation number and the full name of the person who made it.
Uma suites Barcelona: bookbcn@umasuites.com
Uma suites Madrid: bookmadrid@umasuites.com
Uma suites Chía: comercialejecutivochia@umasuites.com
Uma House Miami: southbeach@umahouse.com
Yes, all our apartments and rooms include free Wi-Fi.
Yes, our apartments and rooms come with bed linens and a set of towels for each guest. We also provide basic amenities, so you don’t have to worry during your stay.
Yes, all our apartments feature a fully equipped kitchen with cookware, dishwasher, refrigerator, oven, washing machine, microwave, coffee maker, kettle, and toaster.
Yes, all our apartments include a safe.
Yes, all our properties have a lift.
Yes, we have special rates. To inquire about long-stay corporate rates, please contact us by email depending on the destination:
Uma Suites Barcelona: bookbcn@umasuites.com
Uma Suites Madrid: bookmadrid@umasuites.com
Uma Suites Chía: comercialejecutivochia@umasuites.com
Uma House Miami: southbeach@umahouse.com
We have company-owned parking spaces available upon request and subject to availability. Please check pricing by email with the destination where you wish to book:
Uma Suites Barcelona: bookbcn@umasuites.com
Uma Suites Madrid: bookmadrid@umasuites.com
Uma Suites Chía: comercialejecutivochia@umasuites.com
Uma House Miami: southbeach@umahouse.com
The plugs are European type. We recommend bringing adapters if your devices are not European. The voltage is 230 V.
If you encounter any issues, you can contact our Customer Service team:
Uma Suites Barcelona: bookbcn@umasuites.com /
+34 603 508 846
Uma Suites Madrid: bookmadrid@umasuites.com /
+34 606 950 647
Uma Suites Chía: comercialejecutivochia@umasuites.com /
+57 310 211 0798
Uma House Miami: southbeach@umahouse.com /
Please send an email to the property where you are staying, requesting the service in advance and indicating the date you require it.
Uma Suites Barcelona: bookbcn@umasuites.com
Uma Suites Madrid: bookmadrid@umasuites.com
Uma Suites Chía: comercialejecutivochia@umasuites.com
Uma House Miami: southbeach@umahouse.com
Yes, if you need an invoice under your company’s name, please provide the details in advance so we can send it to you by email.
All apartments are located in central areas, well connected by metro lines and ideal city locations. On our website, each apartment includes its geolocation.
Check-in time is from 3:00 p.m. onwards.
All our properties have access systems. Once you’ve completed your check-in information, you’ll receive access details for your accommodation.
No, since we offer self check-in, no personal assistance is required, and there’s no extra fee.
If you wish to have an in-person check-in after 8:00 p.m., there’s an additional fee of €30.
We offer a self check-in system. If you arrive at night and your booking has already been paid, you’ll receive the access codes to enter without contacting Customer Service.
If the booking has not been paid yet, you must call Customer Service to provide the correct credit card details and complete the payment. Once the payment is processed, the access codes will be sent immediately. No guest may enter without payment being completed.
Apartments are delivered clean. If your stay is 7 days or longer, you’ll receive one complimentary cleaning with a weekly change of bed linens.
Yes, a deposit of €200 is required for apartments, which will be refunded upon departure, provided the apartment is in good condition.
All utilities — electricity, water, internet, and gas — are included in the price.The tourist tax plus 10% VAT must be paid before check-in.
*The applicable rate will follow the current regulation by the Generalitat de Catalunya.
For more information: https://atc.gencat.cat/web/.content/atc_tributs/ieet/documents/IEET-info-rates-en.pdf
You must immediately inform Customer Service so repairs can be made. If the damage is due to misuse, the cost will be deducted from the security deposit.
Check-out is at 11:00 a.m. Late check-out is available for an additional €30, subject to availability.
Late check-out is valid until 1:00 p.m.; after that time, the full rate for one additional night will be charged. All pricing is subject to availability.
When leaving, please leave the keys in a visible place (such as the living room or entrance table), turn off all lights and air conditioning, and take out the trash to the containers near the building.
Yes, it’s possible. Please notify us at least one day before your departure by emailing the property where you are staying. If the apartment is available, we’ll be happy to extend your stay.
Smoking is strictly prohibited inside the apartments.
Pets are not allowed in the apartments.
